1. Introduction
PrinterMonitor Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our printer monitoring service.
By using PrinterMonitor Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address
- Full name
- Password (encrypted and hashed)
- Company name (optional)
2.2 Printer Metrics Data
Our service collects the following data from your printers via SNMP:
- Printer IP address
- Printer model and manufacturer
- Toner/ink levels
- Total page count
- Drum life (if applicable)
- Printer status (online/offline, error states)
- Timestamp of data collection
Important: We do NOT collect, access, or store any print job content, documents, or personally identifiable information from printed materials. We only collect device status and consumable levels.
2.3 Device Information
Information about proxy devices you install:
- Device name (provided by you)
- Software version
- Last connection timestamp
- IP address (for authentication purposes)
2.4 Usage Data
We automatically collect:
- Browser type and version
- Operating system
- Pages visited and features used
- Time and date of access
- IP address (for security and analytics)
2.5 Payment Information
Payment processing is handled by Stripe. We do NOT store your credit card information on our servers. We only store:
- Subscription status
- Billing email
- Last 4 digits of card (provided by Stripe)
- Transaction history
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Monitor your printers and display metrics in your dashboard
- Improve the Service: Analyze usage patterns to enhance features and performance
- Communicate: Send service updates, security alerts, and support messages
- Process Payments: Manage subscriptions and billing
- Ensure Security: Detect and prevent fraud, abuse, or security threats
- Comply with Legal Obligations: Meet regulatory and legal requirements
- Analytics: Understand how our service is used (anonymized data)
4. Data Retention
We retain your data for different periods based on type:
- Account Data: Retained while your account is active and for 30 days after deletion
- Printer Metrics: Retained according to your subscription plan:
- Free: 7 days
- Maker: 90 days
- Pro: 1 year
- Enterprise: Unlimited (or as contracted)
- Payment Records: Retained for 7 years for tax and legal compliance
- Logs: Security and access logs retained for 90 days
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted between your devices and our servers uses TLS/SSL encryption
- Encrypted Storage: Sensitive data is encrypted at rest
- Password Protection: Passwords are hashed using bcrypt with salt
- Access Controls: Strict access controls limit who can access your data
- Regular Audits: We conduct regular security audits and updates
- Secure Infrastructure: Hosted on secure, monitored servers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Sharing and Disclosure
We do NOT sell, rent, or trade your personal information. We may share data only in the following circumstances:
6.1 Service Providers
We work with trusted third-party service providers:
- Stripe: Payment processing
- Cloud Hosting: Infrastructure providers (data centers)
- Analytics: Google Analytics (anonymized data)
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
6.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
7. Your Rights and Choices
You have the following rights regarding your data:
7.1 Access and Portability
You can access all your data through your account dashboard. You can export your printer metrics data at any time.
7.2 Correction
You can update your account information and printer settings at any time through the dashboard.
7.3 Deletion
You can delete your account at any time. Upon deletion:
- Your account and personal information will be permanently deleted within 30 days
- All printer metrics data will be permanently deleted
- Payment records will be retained for legal compliance (7 years)
7.4 Opt-Out of Communications
You can unsubscribe from marketing emails at any time. Service-related emails (security alerts, billing) cannot be opted out of while you have an active account.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Required for authentication and security
- Analytics Cookies: Understand how you use the service
- Preference Cookies: Remember your settings
You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.
9. Children's Privacy
PrinterMonitor Pro is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Email notification to your registered email address
- Prominent notice on our website and dashboard
- Updating the "Last Updated" date at the top of this policy
Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
13. Privacy Rights for EU and California Residents
GDPR (EU Residents)
If you are in the European Union, you have additional rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
CCPA (California Residents)
If you are a California resident, you have rights under CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do NOT sell your data)
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights